Payoneer is committed to ensuring all complaints are fairly addressed.
Payoneer Europe Ltd is responsible for dealing with all complaints made from the transfer date, even if the complaint involves events that took place prior to the transfer date. We made the change to give you an increased sense of security as Payoneer will now be holding all your funds, with those on the card being held in safeguarded accounts managed by Payoneer Europe Ltd. Your Prepaid Debit MasterCard® card successfully transferred to Payoneer Europe Ltd on Septem(the transfer date) and Payoneer Europe Ltd became the card issuer from that date.
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